NOVENTRA GLOBAL LLC is committed to providing high-quality sports knee braces and protective gear. If you are not satisfied with your purchase, or if the item you received has a quality issue, you may request a return or refund in accordance with the policy below. We take every after-sales request seriously and strive to ensure a positive shopping experience for our customers.
I. Return Period
Customers may submit a return request within 30 days of receiving their items. Requests made beyond this period may not be accepted, unless otherwise required by applicable law.
II. Return Conditions
Items eligible for return must meet the following criteria:
The item must be unused and in a condition suitable for resale.
The item, along with its original packaging, tags, and any included accessories, should remain intact.
The item must be free from damage caused by misuse, stains, or improper handling.
A valid order number or proof of purchase must be provided.
As sports knee braces are worn directly against the skin, for hygiene and safety reasons, items that have been used, washed, or show clear signs of wear may not be eligible for return, except where otherwise provided by law.
III. Quality Issues and Incorrect Items
If you receive an item with a quality defect, damage incurred during transit, or an item that does not match your order, please contact us as soon as the issue is discovered.
Please provide the following information:
Order number.
Product name and a description of the issue.
Clear photographs showing the damage or the incorrect item received.
Once verified as a quality issue or an incorrect shipment, we will provide a refund, replacement, or another appropriate solution based on the specific circumstances. We will cover the return shipping costs for eligible returns.
IV. Returns Unrelated to Quality Issues
If you wish to return an item for personal reasons—such as an accidental purchase, an incorrect size, or simply no longer needing the product—you may do so, provided the item meets the return conditions.
In such cases, the customer is generally responsible for the return shipping costs. Once the item has been returned and inspected, we will process the refund in accordance with our applicable policy.
V. Refund Processing Time
Once the returned item has been received and inspected, we will typically process eligible refund requests within 3–5 business days. Refunds will be issued via the original payment method. The actual time it takes for funds to appear in your account depends on your bank, credit card issuer, or payment service provider.
VI. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible, before the items have been shipped.
If your order has not yet entered the processing or shipping stage, we will do our best to assist with the cancellation and process a refund. If the items have already been shipped, the return must be handled according to our standard return process.
VII. Return Address
All returned items must be sent to the designated address only after receiving confirmation from our customer service team. Please do not return any items without prior return authorization.
Return Address:
17650 S AVENUE B
SOMERTON, AZ 85350-8288
VIII. Exceptions to Refunds
To the extent permitted by applicable law, the following situations may not be eligible for return or refund:
The return period has expired.
The item has been damaged due to human error or misuse.
The item has been used, washed, or is otherwise in a condition that significantly hinders its resale.
You are unable to provide a valid order number or proof of purchase.
The return does not meet other criteria specified in this policy.
IX. Policy Updates
NOVENTRA GLOBAL LLC reserves the right to modify this Return and Refund Policy in accordance with business operations and applicable laws and regulations. Any updates will be posted on our official website, and the “last updated” date displayed on the page shall serve as the effective reference.
Thank you for choosing NOVENTRA GLOBAL LLC; we appreciate your trust and support!