NOVENTRA GLOBAL LLC values the privacy and information security of its customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse our sports knee brace products, place an order, or contact us. By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.
I. Collection of Personal Information
When you visit or use our website, we may collect the following information:
Personal Identification Information: Name, email address, and contact phone number.
Shipping Information: Billing address, delivery address, and postal code.
Order Information: Purchased items, order numbers, transaction records, and after-sales service information.
Payment Information: Payment status and transaction-related details. Payment card information is typically processed securely by third-party payment service providers.
Device Information: IP address, browser type, device specifications, and records of your visits to our website.
II. Use of Personal Information
We collect information primarily for the following purposes:
Processing orders, confirming payments, and arranging the delivery of products.
Providing customer support, handling order inquiries, and offering after-sales services.
Sending order confirmations, shipping updates, and important service notifications.
Improving website functionality, product presentation, and the overall shopping experience.
Preventing fraudulent transactions, unauthorized access, and other security risks.
Complying with applicable laws, regulations, and regulatory requirements.
III. Sharing of Personal Information
NOVENTRA GLOBAL LLC does not sell your personal information. To ensure the smooth operation of our business, we may share relevant information with the following third parties, to the extent necessary:
Payment Service Providers: For processing and verifying customer payments.
Logistics and Delivery Partners: For the transportation and delivery of orders.
Website Hosting and Technical Service Providers: For maintaining website operations and data security.
Legal and Regulatory Authorities: When required by law or deemed legally necessary.
IV. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to remember user preferences, analyze website traffic, improve page performance, and optimize your shopping experience. You may manage or disable cookies through your browser settings; however, please note that doing so may affect the functionality of certain parts of our website.
V. Security of Personal Information
We implement reasonable technical and administrative measures to protect our customers’ personal information against unauthorized access, disclosure, alteration, or loss. Nevertheless, please note that data transmission over the internet and electronic storage cannot be guaranteed to be absolutely secure.
VI. Retention of Personal Information
We retain personal information only for as long as is necessary to fulfill business purposes, process orders, provide after-sales services, and comply with applicable legal requirements. Once the necessary retention period has expired, we will delete or anonymize the relevant information in accordance with applicable regulations.
VII. Customer Privacy Rights
Depending on applicable privacy laws, customers may have the following rights:
To request access to the personal information we hold about them.
To request the correction of inaccurate or incomplete information.
To request the deletion of personal information, subject to legal conditions.
To restrict or object to certain processing activities regarding their personal information.
To withdraw previously granted consent.
To exercise any of these rights, please contact us via our official customer service email.
VIII. Links to Third-Party Websites
This website may contain links to third-party websites or services. These third-party sites maintain their own independent privacy policies and data management rules. NOVENTRA GLOBAL LLC assumes no responsibility for the privacy practices of such third-party websites; we recommend that you carefully review their respective privacy policies before visiting them.
IX. Protection of Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. Should we discover that such information has been collected without appropriate authorization, we will take reasonable steps to address the situation.
X. Updates to the Privacy Policy
NOVENTRA GLOBAL LLC may update this Privacy Policy to reflect business developments, changes to website functionality, or shifts in legal and regulatory requirements. Any updates will be posted on this website, with the “last updated” date displayed on the page. We encourage customers to check this page periodically to stay informed about our current privacy protection policies.
Thank you for trusting NOVENTRA GLOBAL LLC. We remain committed to safeguarding your personal privacy and information security.