NOVENTRA GLOBAL LLC is committed to providing customers with safe, convenient, and efficient product delivery services. This policy applies to customers who purchase sports knee braces and related protective gear through our official website, with our primary service area covering the United States.
I. Delivery Scope
Currently, we primarily provide delivery services to customers within the United States. When placing an order, customers may select their preferred shipping method from the options provided at checkout. Please note that delivery to certain remote areas or specific types of addresses may be subject to limitations based on the logistics provider’s service coverage.
II. Order Processing Time
Order processing time: Typically 1–3 business days following payment confirmation.
Business days do not include Saturdays, Sundays, or U.S. federal holidays.
Order processing includes payment verification, product inspection, packaging, and preparation for shipment.
During promotional events, holidays, or periods of high order volume, processing times may be extended accordingly.
III. Transit Time
Once an order has been dispatched, the estimated transit time within the United States is 3–7 business days. The actual delivery time may vary based on the destination address, shipping route, and the operational status of the carrier.
These timeframes are estimates and do not constitute a guaranteed delivery date.
IV. Logistics and Delivery Partners
To ensure that orders are delivered safely and in a timely manner, we may work with the following logistics and delivery service providers, depending on the destination, shipping route, and specific order requirements:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)
DHL (DHL International)
The specific carrier will be determined at the time of shipment. Our logistics partners are responsible for the transport and final delivery of your items; we will make every effort to coordinate the delivery process.
V. Order Tracking
Once an order has been shipped, we will provide tracking information whenever possible. Customers can use the tracking number to visit the respective carrier’s official website to check the status of their shipment and the estimated delivery date.
Please note that it may take some time for tracking information to be updated; we appreciate your patience after your order has been dispatched.
VI. Delivery Address and Receipt
Before submitting an order, customers should ensure that the recipient’s name, contact phone number, street address, city, state, and postal code are accurate and correct. If a delivery fails due to an incorrect address provided by the customer, the absence of a recipient, or other personal reasons, the customer may be responsible for any additional delivery costs incurred.
VII. Shipping Delays and Exceptions
Order deliveries may be delayed under the following circumstances:
Extreme weather conditions or natural disasters.
U.S. public holidays or peak logistics periods.
Operational adjustments by logistics carriers.
Incorrect addresses or delivery area restrictions.
Customs procedures or other unforeseen shipping-related factors.
Should any logistics issues arise, please contact us promptly; we will assist by inquiring with the relevant logistics partners and following up on the matter.
VIII. Lost Packages or Damaged Items
If a package arrives with visible damage, or if the tracking information indicates that it has been delivered but you have not received it, please contact us immediately. Please provide your order number along with relevant photographs or tracking details so that we may assist in verifying and resolving the issue.
IX. Shipping Costs
Applicable shipping costs will be displayed at checkout, based on the items in your order, the delivery address, and the available shipping methods. Any such costs will be clearly itemized prior to payment.
Thank you for choosing NOVENTRA GLOBAL LLC. We remain committed to providing you with reliable and convenient delivery services.